Anāqah Madinah | Legal Policies
Terms & Conditions
Last Updated: [21/10/2025]
Welcome to Anāqah Madinah. By using our website and placing an order, you agree to the following Terms & Conditions.
1. About Us
Anāqah Madinah is a UK-based brand specializing in tailor-made thobes, crafted in Saudi Arabia. By purchasing from us, you agree to these terms.
2. Order Drops UK Only
We operate on a drop-based system for residents of the UK only. Each drop has a set order deadline. Once the order window closes, production begins.
Drop orders cannot be placed after the deadline until the next drop opens.
3. Individual Orders
In addition to drops, customers can place individual orders. Orders of 1–2 thobes will incur a shipping fee. Orders of 3 or more thobes qualify for free shipping. Individual orders can be placed at anytime.
4. Pricing & Payment
All prices are listed in GBP (£). Payment must be completed at checkout. We use secure third-party payment providers and do not store full payment details.
5. Delivery
We ship worldwide. For orders to countries other than the UK and Saudi Arabia, contact us and we will provide a personalised shipping quote. Estimated delivery times are provided at checkout but may vary due to courier services or international customs processes. Customers are responsible for providing accurate shipping details.
6. Returns & Refunds
As thobes are tailor-made, we do not accept returns or exchanges for sizing issues caused by incorrect measurements provided by the customer. Refunds or replacements are only available if an item is faulty or damaged upon arrival. Customers must contact us within 7 days of receiving their order.
If the material is out of stock after purchase, customers will be provided with the option to either choose a different material or receive a full refund to the original payment method.
7. Cancellations
Drop orders cannot be cancelled once the order window has closed. Individual orders may be cancelled within 24 hours of purchase, provided production has not yet begun.
8. Liability
We are not liable for delays caused by external factors such as couriers, customs, or incorrect shipping details provided by the customer.
9. Governing Law
These Terms & Conditions are governed by UK law.
Privacy Policy
Last Updated: [21/10/2025]
Anāqah Madinah respects your privacy and complies with UK GDPR laws. This Privacy Policy outlines how we collect, use, and protect your personal data.
1. Data We Collect
- Contact information (name, email, phone, address)
- Order details (measurements, items purchased, payment details)
- Technical data (cookies, IP address, device information)
2. How We Use Your Data
We use your data to process orders, communicate with you, improve our services, and comply with legal obligations.
3. Data Sharing
We do not sell your personal data. We only share it with trusted service providers (e.g., payment processors, delivery couriers) as necessary.
4. Your Rights
You may request access, correction, deletion, or restriction of your personal data at any time in line with UK GDPR.
Contact us at [[email protected]].
Shipping & Returns Policy
Last Updated: [21/10/2025]
1. Order Types
We offer two order types:
- Drop Orders: Time-limited with set deadlines for UK residents only.
- Individual Orders: Orders of 1–2 thobes with shipping fee, or 3+ thobes with free shipping.
2. Processing & Delivery
Orders are tailor-made and ship from Saudi Arabia. Estimated delivery dates are provided at checkout but may vary by destination. International customers may be subject to customs fees or duties.
3. Returns & Refunds
Due to the custom-made nature of our thobes, returns and exchanges are not accepted unless the product is faulty or damaged. Customers must notify us within 7 days of receipt. Refunds are issued via the original payment method after the product has been received at the return address.
4. Cancellations
Drop orders cannot be cancelled once the order deadline has passed. Individual orders may be cancelled within 24 hours, if production has not started.
5. Contact Us
For questions about shipping, returns, or privacy, please contact us at:
Style. Comfort. Elegance.
All in One Thobe!
Copyright 2025. Anaqahmadinah. All Rights Reserved.